Havaianas sizing is Brazilian, which is different than European and US sizing. We reccomend you follow our size guide to help find the right fit!<\/p>\n\n\n\n
The perfect size would depend on your foot length and preferred fit. Use the size guide to measure your foot and choose accordingly, considering that Havaianas uses Brazilian sizing which can differ from European and US sizes. If you need further assistance, it’s always a good idea to measure your foot and consult the size chart to ensure accuracy.
Measure your foot by standing on a piece of paper, marking the tip of your longest toe and the back of your heel, then measuring the distance between the two points. Use this measurement to find the corresponding size in the chart above. If you have any specific preferences for fit (e.g., snug or loose), you might consider sizing up or down accordingly.<\/p>\n\n\n\n
As we finalize updates on our website and order\u2011processing systems, certain Havaianas products are available for purchase through our authorized online retailers. When you select these products on our site, you will be redirected to the retailer’s website to place your order directly with them.<\/p>\n\n\n\n
However all authorized retailers operate independently and are solely responsible for all transaction\u2011related activities, including order processing, payment, shipping, returns, and customer service. Any purchases made on through our authorized retailers are subject exclusively to the retailer’s terms and policies. Havaianas does not collect payment information, process orders, or provide fulfillment or transactional customer support for purchases made on the retailer’s side. In addition, while we do our best to keep product availability up to date, there may be instances when an item displayed on our website is no longer available on the retailer’s site at the time of checkout.\u00a0If this occurs, Havaianas products may also be available through other retailers, including our authorized Amazon reseller,\u00a0Shopbop,\u00a0Bloomingdale\u2019s, and\u00a0Zappos, or by visiting a store nearest to you.\u00a0For questions regarding an order placed with our authorized retailers, please contact the retailer directly, as they are best equipped to assist with order\u2011related inquiries. For general product or brand\u2011related inquiries, we\u2019re always happy to help.<\/p>\n\n\n\n
To find a store, please visit: \u00a0https:\/\/www.havaianas.us\/pages\/store-locator<\/strong><\/p>\n\n\n\n We truly appreciate your understanding and continued support. If you need further assistance, please contact our\u00a0Customer Service Team<\/strong>.<\/p>\n\n\n\n Important Shopping-Security Reminder To help ensure a safe and secure purchase:<\/p>\n\n\n\n If you believe you\u2019ve encountered a suspicious website, please do not proceed with checkout and contact our Customer Service Team immediately. We are committed to protecting your trust and payment security.<\/p>\n\n\n\n How do I purchase on Havaianas.us? However all authorized retailers operate independently and are solely responsible for all transaction\u2011related activities, including order processing, payment, shipping, returns, and customer service. Any purchases made on through our authorized retailers are subject exclusively to the retailer’s terms and policies. Havaianas does not collect payment information, process orders, or provide fulfillment or transactional customer support for purchases made on the retailer’s side. In addition, while we do our best to keep product availability up to date, there may be instances when an item displayed on our website is no longer available on the retailer’s site at the time of checkout. If this occurs, Havaianas products may also be available through other retailers, including our authorized Amazon reseller, Shopbop, Bloomingdale\u2019s, and Zappos, or by visiting a store nearest to you. For questions regarding an order placed with our authorized retailers, please contact the retailer directly, as they are best equipped to assist with order\u2011related inquiries. For general product or brand\u2011related inquiries, we\u2019re always happy to help.<\/p>\n\n\n\n How do I redeem my points?<\/strong><\/p>\n\n\n\n **Shopping on our online store is currently paused and points cannot be redeemed. <\/em><\/strong><\/p>\n\n\n\n How do points convert to dollars?<\/strong><\/p>\n\n\n\n 50 points = $5 Will I be able to use my points\/rewards in-store?<\/strong><\/p>\n\n\n\n Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.<\/p>\n\n\n\n Can I return my order if I redeemed rewards points for a discount?<\/strong><\/p>\n\n\n\n Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.<\/p>\n\n\n\n I earned points\/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?<\/strong><\/p>\n\n\n\n If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.<\/p>\n\n\n\n How is my VIP tier determined?<\/strong><\/p>\n\n\n\n Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2024 \u2013 Dec 31, 2024). How do I know which Rewards tier I am currently a member of?<\/strong><\/p>\n\n\n\n When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.<\/p>\n\n\n\n What is ‘early sale access’?<\/strong><\/p>\n\n\n\n As a VIP rewards member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!<\/p>\n\n\n\n Do tiers ever expire?<\/strong><\/p>\n\n\n\n The first tier, sole saver, never expires. Other tiers may expire because rewards expire after a year if not used.<\/p>\n\n\n\n Alpargatas USA, Inc. (Havaianas US) can modify or change the terms, including the right to terminate the rewards program or void points, at any time. <\/p>\n\n\n\n Do rewards expire?<\/strong><\/p>\n\n\n\n Rewards expire one year after the date received.<\/p>\n\n\n\n Alpargatas USA, Inc (Havaianas USA) can modify or change the terms, including the right to terminate the rewards program or void points, at any time. <\/p>\n\n\n\n For orders placed before 12\/2\/2025, please refer to details below. Earning points with our rewards program is currently paused. Please check back soon for details on when it will relaunch.<\/p>\n\n\n\n Why didn\u2019t I earn points on my purchase?<\/strong><\/p>\n\n\n\n Double-check you were signed into your rewards account and didn\u2019t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account. You also won\u2019t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.<\/p>\n\n\n\n I should have earned points for a purchase\/incentive but I didn\u2019t see my account balance change. Did I get credit?<\/strong><\/p>\n\n\n\n Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks: How do I redeem my rewards at checkout?<\/strong><\/p>\n\n\n\n **Shopping on our online store is currently paused and points cannot be redeemed. <\/em><\/strong><\/p>\n\n\n\n To redeem your points at checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the “APPLY” button.<\/p>\n\n\n\n Why can’t I log into my existing rewards account?<\/strong><\/p>\n\n\n\n We got a new look! If you created your rewards account before October 29, 2024, you’ll need to create a new password on our site using the same email address. All points and tier status will remain the same. <\/p>\n\n\n\n That\u2019s it! Easy, right? <\/p>\n\n\n\n Start a Return<\/strong><\/p>\n\n\n\n *Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment. <\/p>\n\n\n\n *Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.<\/p>\n\n\n\n 1.Choose the order. <\/strong> 2. Select the item. 3. Check your email.<\/strong><\/p>\n\n\n\n You will receive an email containing the prepaid shipping label and directions for next steps.<\/p>\n\n\n\n 4. Print the shipping label.<\/strong><\/p>\n\n\n\n Follow the link provided in your email to prepare and print your pre-paid shipping label.<\/p>\n\n\n\n 5. Pack the item.<\/strong><\/p>\n\n\n\n Pack the item(s) you wish to return in your shipping container. Item(s) must be shipped with hang tags and in original form, unworn.<\/p>\n\n\n\n 6. Ship the package.<\/strong><\/p>\n\n\n\n Affix the prepaid shipping label to the outside of your shipping container and drop-off the package at any authorized FedEx shipping center.<\/p>\n\n\n\n Unfortunately, we do not offer traditional exchanges at this time. Exchanges must be processed as a return and a new order must be placed for the exchanged items. To start a return,\u00a0click here.<\/u>\u00a0\u00a0<\/p>\n\n\n\n Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging – attached tags and\/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.<\/p>\n\n\n\n Click the button to start your return<\/p>\n\n\n\n Start a Return<\/p>\n\n\n\n Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.<\/p>\n\n\n\n Certain items may not be eligible for return due to final sale, or other reasons. These items will be clearly marked on the product page.<\/p>\n\n\n\n At Alpargatas USA, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with a Havaianas product you purchased from\u00a0havaianas.us\u00a0or one of our authorized sellers, you may request a refund or replacement product up to 60 days from the purchase date. The Guarantee does not apply to Havaianas-branded eyewear. Please note that because we are unable to control the quality of our products sold by unauthorized sellers unless otherwise prohibited by law, the Havaianas 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser and is limited to the United States. At this time, we do not offer exchanges for Canada orders. <\/p>\n\n\n\n Your online order can be returned within 30 days of purchase, as long as it is:<\/strong><\/p>\n\n\n\n *Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.<\/p>\n\n\n\n Final Sale Policy<\/strong><\/p>\n\n\n\n Items that are final sale are not eligible for returns and are non-returnable.<\/p>\n\n\n\n US Retail Stores Return Policy<\/strong><\/p>\n\n\n\n Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging – attached tags and\/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.<\/p>\n\n\n\n Canada returns<\/strong><\/p>\n\n\n\n Unfortunately, all collaborations are non-refundable for Canada orders at this time.<\/p>\n\n\n\n Product not purchased from havaianas.us<\/strong><\/p>\n\n\n\n We can only accept returns for purchases made through havaianas.us. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.<\/p>\n\n\n\n Return abuse<\/strong><\/p>\n\n\n\n If a customer has previously abused the return policy, Havaianas reserves the right to consider all orders final sale.<\/p>\n\n\n\n Still have questions? Email us at info@havaianas.us.<\/p>\n\n\n\n Once an order has been placed, it cannot be canceled or edited in any way. Our online order processing systems are designed to fulfill and ship orders as quickly as possible once they are placed.<\/p>\n\n\n\n I am a wholesaler and am interested in ordering Havaianas. How do I place my order?. Please send all wholesale requests to info@havaianas.us.<\/p>\n\n\n\n We do not backorder items. Please visit our website for updated availability.<\/p>\n\n\n\n If your order arrives damaged and you opted in for Route Package Protection, please file a claim here. If you did not purchase Route Package Protection, please visit our Contact Us page.<\/p>\n\n\n\n Shipping<\/p>\n\n\n\n Will you ship to a PO Box? Are there any shipping area restrictions? How quickly will my order be shipped? What is Route Package Protection? I purchased Route Package Protection. Where is My Order? How Does Route Package Protection Work? How Does Route Process Refunds or Reorders? When Should I File a Claim with Route Package Protection? What if My Order with Route Package Protection Never Arrives or is Stolen? How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection? My package is lost, stolen or damaged. What should I do? Visit our Contact Us page<\/p>\n\n\n\n Havaianas is looking for passionate, talented, and hard working people who want to summer with us all year long. Visit our careers page in the footer to apply on our careers page and put a smile on people’s feet!<\/p>\n\n\n\n Receive 15% off select styles when you enter the code at checkout. Discount reflected in cart. Offer cannot be combined with any other coupon or discount offer. Promotional products are final sale. Offer valid at https:\/\/havaianas.us only. Off<\/p>\n\n\n\n Get 10% off 1 pair or 20% off 2 pairs of regular and sale priced styles. Must enter code at checkout. Limit one per email address. Offer valid at Official US Havaianas brand website store only. Promotion is not applicable at physical Havaianas US ret<\/p>\n\n\n\n Free standard shipping on US and Canada orders over $50. Offer valid after discounts and before taxes. Does not apply to expedited orders. No refund for the shipping cost of expedited orders. Offer valid for a limited time only. Offer discount automa<\/p>\n\n\n\n We recommend reviewing our size guide to help pick the right size for you.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Are Havaianas based on US sizes? Havaianas sizing is Brazilian, which is different than European and US sizing. 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Your security is important to us. Please ensure you are shopping only on our official and authorized retailers’ websites before placing an order. Fraudulent sites may imitate our brand by using misspelled URLs, unfamiliar payment descriptors, or misleading offers.<\/p>\n\n\n\n\n
As we finalize updates on our website and order\u2011processing systems, certain Havaianas products are available for purchase through our authorized online retailers. When you select these products on our site, you will be redirected to the retailer’s website to place your order directly with them.<\/p>\n\n\n\nHow do I redeem my points?<\/h1>\n\n\n\n
100 points = $10
150 points = $15
200 points = $20
250 points = $25<\/p>\n\n\n\nCan I return my order if I redeemed rewards points for a discount?<\/h1>\n\n\n\n
How is my VIP tier determined?<\/h1>\n\n\n\n
To reach:
SoleSaver, you must spend $0 – $149
SoleInsider, you must spend $150 – $299
SoleMate, you must spend $300+<\/p>\n\n\n\nDo rewards expire?<\/h1>\n\n\n\n
Why didn\u2019t I earn points on my purchase?<\/h1>\n\n\n\n
Try to refresh your browser.
Try to log out and then back into your account.
Check your \u2018Rewards history\u2019 in your Rewards account to see if the points were added without you realizing it. Your \u2018Rewards history\u2019 will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our customer service team and they will look into the issue for you.<\/p>\n\n\n\nHow do I redeem my rewards at checkout?<\/h1>\n\n\n\n
I have an existing rewards account, but it isn’t working.<\/h1>\n\n\n\n
How do I make a return?<\/h1>\n\n\n\n
Looking to return? No sweat, we\u2019ve got you covered! Your online order can be returned within 30 days of purchase, as long as it is:<\/h5>\n\n\n\n
\n
How to Return<\/h4>\n\n\n\n
Click on the “return an item” link, then enter your confirmation number and email and click \u201cstart a return.\u201d <\/p>\n\n\n\n
<\/strong>Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit.<\/p>\n\n\n\nExchanges<\/strong><\/h5>\n\n\n\n
US Retail Stores Return Policy<\/h5>\n\n\n\n
<\/h5>\n\n\n\n
Product not purchased from havaianas.us<\/h5>\n\n\n\n
\n
Refund process<\/strong><\/h3>\n\n\n\n
Non-Returnable items<\/strong><\/h3>\n\n\n\n
What is your Warranty Policy?<\/h1>\n\n\n\n
How To Claim The Guarantee?
<\/strong>
To submit a Guarantee request, please contact us at info@havaianas.us and have information available regarding where and when you purchased your product, as well as a receipt and pictures of your product.
You must submit your Guarantee request within 60 days of the date of purchase. Please note that in some instances, you may be required to send the product back to us and, if requested to do so, you may be responsible for costs incurred in mailing the item to us. Please do not mail us any products without prior authorization.
Guarantee Guidelines
<\/strong>
We reserve the right to verify information, require a receipt, and to deny Guarantee requests in our discretion in cases of suspected fraud or if the customer has abused the Havaianas 60-Day Satisfaction Guarantee.
Our authorized seller on Amazon.com is the Shopbop storefront. We do not have any authorized sellers on eBay. If you have any questions regarding whether a seller is an authorized Havaianas seller or how to buy from our authorized sellers, please contact us by email at\u00a0info@havaianas.us.<\/p>\n\n\n\n
Source:\u00a0<\/strong>https:\/\/havaianas.us\/pages\/satisfaction-guarantee<\/p>\n\n\n\nCan I make an exchange for my Canada order?<\/h1>\n\n\n\n
What is your return policy?<\/h1>\n\n\n\n
\n
*Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment. <\/p>\n\n\n\nHow do I cancel my order?<\/h4>\n\n\n\n
I am a wholesaler and am interested in ordering Havaianas. How do I place my order?<\/h4>\n\n\n\n
Do you backorder?<\/h4>\n\n\n\n
What do I do if my order arrives damaged?<\/h4>\n\n\n\n
Will you ship to a PO Box?. We temporarily do not ship to PO Boxes.<\/p>\n\n\n\n
Are there any shipping area restrictions?. We currently ship orders within the U.S. only. At this time, we are temporarily not shipping to Canada.<\/p>\n\n\n\n
How quickly will my order be shipped?. It takes 2 to 4 business days to process an order. Shipping times depend on the destination of the order as well as the shipping type and carrier.<\/p>\n\n\n\n
Route’s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we\u2019ve partne<\/p>\n\n\n\n
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route\u2019s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimate<\/p>\n\n\n\n
If your Route-protected order ends up lost, damaged, or stolen, Route\u2019s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a<\/p>\n\n\n\n
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on i<\/p>\n\n\n\n
Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route\u2019s policies are listed here<\/p>\n\n\n\n
Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. If your order has not arrived, please file a claim with Route here. What if My Order Arrives Damaged?Route covers damage as<\/p>\n\n\n\n
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route\u2019s app or via the web here. To file a claim, you will need your store<\/p>\n\n\n\n
If you did not purchase Route Shipping Protection, please reach out to the carrier for next steps on lost, stolen, or damaged packages. Havaianas does not replace or reimburse in these case. If you purchased Route Shipping Protection at checkout and<\/p>\n\n\n\nHow can I contact you?<\/h4>\n\n\n\n
How do I inquire about employment opportunities?<\/h4>\n\n\n\n
What are the promotion terms and exclusions for the Text Sign Up discount?<\/h4>\n\n\n\n
What are the promotion terms and exclusions for the Newsletter Sign Up discount?<\/h4>\n\n\n\n
What are the promotion terms for free standard shipping on orders over $50?<\/h4>\n\n\n\n
What size should I get?<\/h4>\n\n\n\n